Terms & Condition

OUR TERMS

DAY OF THE DOG

BEFORE THE GROOM

  • please ensure that your pet has been given the opportunity to relieve themselves before entering the grooming salon.
  • It is the owner’s responsibility to inform the groomer of any changes since last visit or any medical conditions your pet may have.
  • owners are responsible for keeping their pet up to date with their parasite treatments and vaccinations.

DE-MATTING

  • We will do our best to groom your pet to your requirements. However, if your pet is excessively matted it might be clipped (shaved off).
    Depending on the severity of the coat, which will be discussed, there may be an additional charge for grooming your pet in such condition, in that case it won’t be possible to achieve the style you desire. as groomers, our PRIMARY concern is to relieve any distress or discomfort your pet may have as result of their severely or excessively matted coat.

GENERAL HEALTH

  • Anal glands can be examined at owner’s request, however, as this is not groomer’s area of expertise, owner might be advised to visit a VET.
  • While we take every reasonable precaution to prevent any harm to your pet, Day of the dog has insurance to cover your pet should an accident happen while in our care.
  • We reserve the right to refuse any groom at any time.

PRICES AND CHARGES

  • Please be aware that prices are a guide only. Actual costs depend on many factors (e.g. size of pet, coat condition, density of coat, temperament, desired and achievable result,) any additional costs will be explained to you

CANCELLATION & MISSED APPOINTMENT POLICY

  • As a courtesy, please remember to call us as soon as you know that you will be unable to make your scheduled appointment and we’d be happy to re-book it for you.
    If you miss an Appointment or fail to give us 24 hours’ notice you will lose your 50% deposit of your service total.